FAQ about our online triage system
The frequently asked questions below about our online appointment booking system and online consultation system 'AccuRx' will help you contact us online for appointments, advice, and admin requests.
It is available via a number of links in our website and from the large banner at the top of the home page. It is not necessary to register anywhere. You can also acces the system using the button below
AccuRx can be accessed via the internet browser on your phone (e.g Chrome, Safari etc).
We will respond by your preferred method. There is an option on the form you submit to specify this.
This will vary depending upon the type of request you submit, however we expect most medical requests to be responded to in 1 working day.
We would prefer patients to continue to use Patient Access to order prescriptions as this avoids any missed items, drug name or dose errors when ordering.
The online form is provided by an accredited supplier (AccuRx) who have undergone a rigorous validation and procurement process at national, regional and local level to ensure it is safe and appropriate.
Just as now, when you call a trained receptionist will assist the GP in dealing with online requests. This may involve them organising forms for them to review or contacting patients with a response or to book an appointment.
All staff at the surgery have a DBS check completed, have signed a confidentiality agreement as well as having undergone confidentiality training.
No information is visible to third parties and no information is retained by the system manufacturer. The information supplied is stored within your medical record held at the practice. All data sharing agreements are published within our privacy policy.
AccuRx complies with Information Security Management Standard ISO027001 and they are an NHS and HCS accredited software supplier. The comply with the Data Protection Act and GDPR.
Yes, our staff can explain how to access and use the system. However, we would be grateful if you could avoid asking clinical staff to demonstrate the system during an appointment, as this may delay them seeing their next patient.
Yes, our reception team will be able to complete the form with you on the phone or in person if you prefer. However, we anticipate most patients will find the form simple to understand and complete.