Appointments
We triage all appointment requests, which can be requested online using AccuRx on the phone, or in person at the medical centre.
Use our online triage system
We are now encouraging our patients to use our new online triage system, called AccuRx, to make all appointments. If you are unable to submit a request online do not worry! our telephone lines are still open and our reception team will be able to fill out a form on your behalf. The Triage System will be open for medical problems between 8am - 10am / until capacity is reached.
As well as medical advice and appointment requests, you can use the system to request fit notes, GP letters, medical reports, medication reviews and test results. Open between 10.00am and 12.00pm
Using our online triage is very simple:
complete a simple form about your problem or request, your GPs decide on the best treatment for you and we will, call email, or text you with advice, a prescription or an appointment.
You can also call 028 9124 0600 to book and cancel appointments. All telephone calls are recorded.
Please note once capacity has been reached our appointment booking line will be closed.
Home visits
Home visits may be arranged if a patient is unable to attend the surgery by phoning the surgery at 8.30am-10am. Home visits are for patients who are too frail or too ill to get to the surgery.
Confidentiality
Our administrative team are bound by the same professional confidentiality as the clinical staff. They will ask about the nature of your problem. We understand that some issues are sensitive but by giving more information when booking your appointment, you allow the clinical team to triage most appropriately.