Patient Access

Patient Access is a secure online service that allows you to access selected GP services using a computer, smartphone or tablet. Once your account is linked to the practice, you can use the services that have been enabled for your account.

Patient Access can be used to order repeat prescriptions and view information from your GP medical record. Depending on the services enabled by the practice and the level of access you have been given, you may be able to view information such as your current medications, allergies, vaccinations and test results.

We use a separate online system for contacting the practice and requesting medical help. Please use our online consultation service from AccuRx if you need to contact us about a medical problem or request an appointment.

You can create a Patient Access account online or through the Patient Access app. To access services linked to your GP record, you will need to link your Patient Access account to the practice.

The practice may need to confirm your identity before full access to online services can be provided.

If you require registration details to link Patient Access to your GP record, please contact the practice. Once your identity has been confirmed, we can provide the information you need to link your account.

Your registration information may include an Account ID and Linkage Key. Keep these details secure and do not share them with anyone else.

We may need to verify your identity before providing access to information from your GP medical record. This helps us protect the confidentiality and security of your health information.

The practice will let you know if identification is required and what forms of identification are accepted.

Once you have logged in to Patient Access and your account is linked to the practice, you can view the repeat medicines available to order. Select the medication you require and follow the on-screen instructions to submit your request.

Only medicines that have been authorised for repeat prescribing will normally be available to request through Patient Access.

The information available will depend on the level of online record access enabled for your account. This may include information such as your medications, allergies, vaccinations, test results and other information held in your GP medical record.

If you believe you should have access to information that is not currently visible, please contact the practice.

Yes. Patient Access can be used through its website or through the Patient Access app on a compatible smartphone or tablet. You can also access the service using a web browser on a computer.

Patient Access is designed to provide secure access to your GP online services and health information. You should keep your login details and password private and always log out if you are using a shared or public computer.

Patient Access also uses additional security measures when you sign in to help protect your account.

If you have forgotten your password or are having difficulty signing in, use the account recovery options provided on the Patient Access website or app.

If the problem relates to linking your account to the practice or accessing your GP online services, please contact the practice for assistance.

In some circumstances, another person can be given proxy access to manage GP online services on your behalf. This may be useful for a parent, guardian, carer or someone who helps you manage your healthcare.

Proxy access must be arranged appropriately with the practice to protect patient confidentiality. Please contact us if you would like to discuss setting this up.